Our Fees

We publish our fees in full because we are required to, and because you should be able to see what something costs before you ask for it.

Landlord fees

Both figures below are a percentage of the rent, for the whole time your tenant stays in the property.

Service	Fee	What is included
Letting only	8% + VAT 9.6% inc VAT	Finding a tenant · marketing the property and advertising on the relevant portals · arranging and accompanying viewings · collecting and holding the deposit · setting up the rent payment and passing the money on · discussing renewal or termination with you before the tenancy ends
Letting & full management	12% + VAT 14.4% inc VAT	Everything in letting only, plus: day-to-day management including repairs, arranging contractors and checking their work · monthly statements · chasing rent when required · any necessary HMRC deductions · meter readings to utility suppliers at the start and end of a tenancy and dealing with any supplier issues · holding a working fund and making payments · organising gas safety records, electrical safety tests and smoke and carbon monoxide alarms · visiting the property when required · managing the end of tenancy and the deposit return

Additional services

Professional photography, 360° virtual tours and videography are included when we market your property. The services below are the ones charged separately, either because they are ongoing or because they are arranged outside a letting.

We also provide media as a standalone service to other agents, landlords, developers and short-let operators. See photography, video & virtual tours →

Service	Fee	What it covers
Property management	See above	Charged as part of the letting and full management service at 12% + VAT. See the landlord fees table at the top of this page.
360° virtual tour standalone, outside a letting	On request	For anyone who wants a tour produced without instructing us to let the property, including other agents. Quoted in writing before any work is arranged. More detail →
Professional photography standalone	On request	As above. Included at no extra cost when we are marketing the property for you.
Professional videography standalone	On request	As above. Included at no extra cost when we are marketing the property for you.

Tenant fees

The schedule below applies to Assured Periodic Tenancies in England from 1 May 2026, in line with the Tenant Fees Act 2019 and the Renters' Rights Act 2025.

We cannot charge you for viewings, referencing or setting up a tenancy, and we do not. The payments below are the only ones permitted.

Payment	Amount	Details
Holding deposit per tenancy	One week's rent	To reserve a property. This will be offset against the first month's rent or the tenancy deposit, as agreed.
Tenancy deposit per tenancy	Five weeks' rent annual rent below £50,000 Six weeks' rent annual rent above £50,000	Covers damages or defaults on the part of the tenant during the tenancy, and is protected in a government-authorised tenancy deposit scheme. Properties with an annual rent of more than £100,000 are not covered by the Tenant Fees Act.
Rent	As advertised	The rent payable must not be more than the advertised amount. The rent period must be either one calendar month, or a shorter period of up to 28 days. A tenant can end a tenancy by giving two months' notice in writing, and the end date must align with the end of a rent period.
Rent in advance of the move-in date	Max one month	Rent is payable following signing of the tenancy agreement and in accordance with the agreed tenancy terms. For tenancies entered into on or after 1 May 2026, no more than one month's rent may be requested in advance.
Late payment of rent	3% above base rate	Interest may be charged on unpaid rent if it remains outstanding for more than 14 days. Interest will be charged at a maximum of 3% above the Bank of England base rate, from the date the rent became due until payment is made.
Lost keys or other security devices	Actual cost	Tenants are liable for the actual cost of replacing any lost keys or security devices. If the loss results in locks needing to be changed, or replacement security devices being issued, the tenant will be charged the reasonable cost of a locksmith or security engineer, a new lock, and replacement keys or devices for all relevant parties.
Variation of contract at the tenant's request	£50 inc VAT	Per agreed variation. Covers the costs associated with taking the landlord's instructions and the preparation and execution of new legal documents.
Change of sharer at the tenant's request	£50 inc VAT	Per replacement tenant, or reasonable costs incurred if higher. Includes referencing, Right to Rent checks, deposit registration and legal documentation.
Early termination at the tenant's request	Landlord's reasonable costs	If the tenant wishes to end the tenancy early, including where less than the required notice period is given, they will be liable for the landlord's reasonable costs. Under an Assured Periodic Tenancy the landlord can charge a fee if the tenant does not give the correct amount of notice, which is usually two months. The landlord can charge up to the amount of rent they would have received had the correct notice been given.

Download the fee schedule (PDF)

Client money protection and redress

Money we hold on your behalf is covered by the Propertymark Client Money Protection scheme, and tenant deposits are registered with the Deposit Protection Service. We are members of ARLA Propertymark and registered with The Property Ombudsman for independent redress.

View our certificates Tenant fees schedule (PDF)

Tenant fees schedule version MAY26. Landlord fees correct at August 2026 and shown as stated. Please ask a member of staff if you have any questions about our fees.